many folks worry about the definition of quality but in it's simplest form;
quality is 'fit for purpose'
it is not a grading system, a product or service is either fit or it is not. that's why a leather brief case and a brown paper bag are BOTH quality products. now the definition of purpose, well that's a whole different debate best left for those more expert.
blog you later
john mason
http://www.johnmason.com.au
http://www.helloworld.com/john-mason
http://www.quality.com.au
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